Returns & Exchanges

At Zop by Shiprocket, we strive to ensure your complete satisfaction with every purchase through a transparent and efficient return process. If you are not entirely happy with your order, you can initiate a return or exchange within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

• 2.
  Quality Check

  Ensure the product is unused, unworn, and has all original tags and packaging intact for a successful inspection.

• 3.
  Schedule Pickup

  Once your request is approved, our logistics partner will schedule a convenient pickup from your delivery address within 48 hours.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes quality verification, your refund will be credited to your original payment method within 5-7 business days.